Master Data Management
Top 10 UK Pharma
Overcoming the challenge of declining data quality
Our client approached us to review their data processes and implement changes where necessary.
Their data warehouse had been in place for several years and was providing data across the whole business. However, as people had moved roles over time, the quality of the data held within the warehouse had declined and the company no longer trusted the numbers to make business decisions from.
Without the right people and resources in place, the company was no longer able to profile their data. There were known quality issues, but it was unknown to them how to resolve this, leading to mistrust of the data and data-driven decisions by leadership.
Our data experts identified the data issues following an extensive systems review
CSL provided resource to the customer over a period of several months to help them regain trust in their information processes. We identified the gaps in the data, agreed the levels of quality needed to regain trust in the numbers, and set up methods to report on the data quality.
Finally, we used our expertise and domain knowledge to help them repair their master data through cleaning and matching processes.
CSL improved data quality, re-establishing trust in data-driven decisions
By maintaining a close, collaborative approach to working with our client, CSL fast-tracked the process required for the company to regain their trust in the numbers across the business. By the end of our service, major gaps in the data had been resolved and confidence in the organisation’s data restored.
Following a successful project, CSL handed over the business as usual tasks to the client’s internal resource. Our flexible approach means we will support our clients with resourcing most suitable to their requirements.